Boring computer questions in the Sandbox

Mrs. Redd's relative got this same virus yesterday, I think she just took her computer to Staples and let them fix it. I think you can also use some other software to get rid of it, but you might have to also manually delete stuff from the registry

my moms opened a fedex email and had the same thing happen. she had to take it in to fix it too

my moms opened a fedex email and had the same thing happen. she had to take it in to fix it too

Yeah, exactly the fedex announcement. Although it was in the spam filter

I think I fixed it -- first you have to get this thing called RKill (just google it) which stops all the processes. You need the file with a disguised extension (it's .com or .something else instead of .exe) so the virus doesn't block it. Then after it stopped everything, I made sure McAfee antivirus was fully updated (this took a long time for some reason -- I think the malware might have made screwed something up). Finally, I ran a full scan using mcafee, which found like 20 different infected files. Then I restarted and had to run one more scan, and finally a lot of my files were back, although things are still a little screwed up, e.g. netflix/silverlight wouldn't work even after I reinstalled the browser and silverlight.